Frequently asked questions
Mont is proudly Australian-owned and operated, and all our products are shipped directly from our warehouse in Australia. By shipping from Australia, we ensure that every order is fulfilled with the utmost care and attention to detail, reflecting the quality and craftsmanship that Mont is known for. Shipping from our Australian warehouse also allows us to manage inventory effectively and provide you with the most up-to-date products.
Delivery times vary depending on your location and the shipping method you choose. Generally, you can expect the following timeframes:
- Free and Standard Shipping: 7-14 business days.
- Express Shipping (via DHL): 3-7 business days.
Please note that these are estimated delivery times, and factors such as customs clearance, remote locations, and Australian public holidays may affect the actual delivery time. We recommend checking your tracking information regularly for updates.
We use Australia Post for standard shipping and DHL for express shipping. All orders over $800 are shipped using DHL Express to ensure fast and reliable delivery. Both Australia Post and DHL are trusted couriers with extensive experience in international shipping, ensuring your order arrives safely and efficiently.
Absoutely, Mont ships internationally from our Australian warehouse, including to Canada. When ordering from our USA website, customers in Canada can choose from the same reliable shipping options as those in the USA. Shipping costs, delivery times may vary depending on your location.
If you have any questions about your order or need assistance, we're here to help. Reach out to our customer service team, and we'll get back to you as soon as possible. Your adventure starts with Mont, and we're committed to making your experience seamless and enjoyable.
Contact Us
Our team is located in Canberra, Australia. Say G'Day.
Phone:
(02) 6162 0900
9am - 5pm
Australian Eastern Standard Time